Arizona Glass & Door Connection

We contacted the company to address a malfunctioning sliding door at our restaurant. Unfortunately, they were unable to resolve the issue on the same day. Although this was not ideal, we understood. However, shortly after the door was fixed, it broke again with the exact same problem. Disappointingly, the company refused to provide any warranty for their service. When the technicians arrived, they identified a problem that should have been fixed during their initial visit, which ultimately caused the door to become stuck again. Despite their mistake, they still charged me to correct it. Regrettably, I cannot recommend this company based on my experience.

Beware of these people. They offer a "free evaluation" on their website. HOWEVER, the evaluation is only by photos to be sent. In my case, having to check the smoothness of the windows, it is absolutely impossible to understand from the photos what work to do. After a photo evaluation (via email) they ask you to accept a barcode. At this point they come in person to see the work, BUT they are asking $240 just to come in person and reevaluate the job! So there is no real free evaluation like they say on their website. I could call it a scam. I find all this very unprofessional and I repeat that on their website they say "free estimate". No thank you!

Most horrible company I have ever work with. We have been awaiting for our bedroom window for 3 months, They cancelled the installation twice because they got the wrong measurement and now they don't know where my new window is. You talk to a customer service in the philippines and cannot talk to any manager in the United States. I am reporting them to the BBB. Stay away from this company

After a home invasion that left a giant hole in my front door, I called AZ Glass and Door for emergency service. For $250 they came and secured the door with plywood, I had no further services provided due to the company being a nightmare to communicate with, and lack of follow through on the company's behalf. I was told the night of the break in (day 1) that someone would be out to secure the door, and then would be able to get the quote to me the following morning, and would be able to replace the door the following day. The following day (day 2) I had to call 4 times yesterday in order to even get the quote sent out, which was not even sent until day 3 at 10a (after I called, AGAIN, to request it), and even then, it was not the accurate quote I asked for. After receiving the quote, I spoke with a rep (around 10:30a, day 3) in order to request a revised quote for the accurate services that I wanted, and requested to know an estimate for when the scheduling could be done so that I would be able to have my plywood covered door replaced. I was told that they are not able to give me an estimated date for scheduling. Following this conversation, I never received an updated quote. I spoke with another [big name, competing] company around 12:00pm today (day 3) in order to request a quote, and asked when they would be able to come out to replace the door. I had someone out to my house by 3pm, explained my options, and provided me a quote on the spot, and reported they would have someone here no later than 12:30pm tomorrow (day 4) to replace the door. While the competing company is more expensive, they were a breeze to communicate with, listened to what I had to say, provided me the quotes I asked for, and were quick to provide the service I was paying for. I would say they earned the one star, bc the answer the phone when its ringing, and provide emergency door repair. However, they either need to hire more people, or regulate their work a little better, as their follow up is horrific.

Our door was almost ripped off the hinges and was no longer able to be closed or locked. Arizona Glass and Door connection came out within a couple hours and fixed it that night even though it was getting pretty late. The tech was very friendly and efficient. I would 100% recommend them especially if it is a time sensitive issue!